Supercharging your customer insight through social data
Using our unique sentiment analysis, we bring the voice of the customer into deep focus. We analyse millions of naturally occurring conversations from multiple sources, to provide recommendations to enhance the customer journey, from initial touchpoints to onward customer retention.
Beyond Reports
Industry wide analysis & insight
Beyond Reports focus on a target industry, exploring customer sentiment of Airports or looking at social media reviews of Airlines. The latest Beyond Report investigated how the highest-rated Airport Lounges perform, breaking online conversations across 13 pillars of customer expectation using our industry-leading sentiment analysis.
Discover MoreBespoke Reporting & Dashboards
Targeted insights with proven results
We also work with our clients to produce Bespoke Reports, which can range from a view of specific locations against global performance to reports using the voice of the customer to answer specific industry questions.
We believe customer sentiment insight is only as good as the implementation that follows. This is why all the data behind our Beyond Reports can be made available as a near real-time dashboard that our clients can use as KPIs to prove the impact of any change from the perspective of their customers.
Beyond Reports
Industry wide analysis & insight
Beyond Reports focus on a target industry, exploring customer sentiment of Airports or looking at social media reviews of Airlines. The latest Beyond Report investigated how the highest-rated Airport Lounges perform, breaking online conversations across 13 pillars of customer expectation using our industry-leading sentiment analysis.
Discover More
Bespoke Reporting & Dashboards
Targeted insights with proven results
We also work with our clients to produce Bespoke Reports, which can range from a view of specific locations against global performance to reports using the voice of the customer to answer specific industry questions.
We believe customer sentiment insight is only as good as the implementation that follows. This is why all the data behind our Beyond Reports can be made available as a near real-time dashboard that our clients can use as KPIs to prove the impact of any change from the perspective of their customers.